Find your local contact
Please note: We do not maintain local offices in every country. If you can’t find your country, select “Other” from the list below.
Worldwide local support 24/7/365
With representation in 30 countries and more than 55 offices, our global network is always within reach. That means you get timely access to spare parts and quick assistance from local certified technicians who speak your language and understand your needs.
We prioritize efficient deliveries and personal connections, so that you can rest assured that you are keeping people and assets safe.
原厂备件快速供应
获取原厂备件和认证服务对于确保您的火灾和气体探测系统正常运行至关重要。因此，我们所有常用且关键的备件均在当地备有库存，以确保快速交付。
其他所有备件均可在两个工作日内从我们的中央仓库发货。基于 Consilium 通用平台的产品共享许多备件，从而简化了您的备件库存管理；此外，我们的售后部门将处理所有保修维护，以最大限度地缩短等待时间。
由认证技术人员提供的服务
我们由熟悉当地情况的专业人员为您提供本地语言的服务与支持。我们的认证技术人员可通过电子邮件、电话或现场方式为您提供帮助。请放心，即使面临非常棘手的挑战，我们也不会让您陷入困境。
轻松升级
无论您目前使用的是哪个品牌的产品，都可以通过 Consilium 通用平台轻松对现有系统进行改造。我们的模块化、向后兼容的平台为您提供完整的功能，并让您能够全面控制可寻址产品和传统产品，或两者的组合。在许多情况下，您只需更换中央机柜，即可保留原有电缆网络。
当您急需我们的帮助时
如果当地办事处已下班，遇到紧急情况时，您可以随时拨打此电话号码。通话期间，我们会请您发送一封电子邮件，其中包含书面说明及附带的照片（如可行）。我们希望避免任何误解的风险，以便您能及时获得正确的支持和备件，并防止进一步的延误。
About CS 5000/CCP
During a test conducted onboard a vessel, two security vulnerabilities were discovered in our CS 5000 system (corresponding to CCP). Although the risk is limited and conditions highly specific, Consilium is taking a precautionary approach and offers a free cybersecurity assessment and system upgrade during the next scheduled service.